2020 the year in which the wallet can stay at home

In 2019 there was more diversity in payments, partly due to the arrival of Apple Pay

In 2020, we will increasingly be able to leave our wallets at home. Already in 2019, consumers became increasingly accustomed to, for example, contactless payments, thanks to the introduction of Apple Pay. This trend led to an increase in payment transactions, as reflected in our figures, and will continue in 2020.

The number of debit card transactions processed at CCV increased by 11% in 2019 compared to 2018. The transaction data for 2019 show a substantial increase in contactless payments. In addition, 10% of transactions were made using a smartphone or wearable. This is also shown in the report of the Dutch Payments Association (Betaalvereniging). A large part of this growth is due to the introduction of Apple Pay in mid-2019.

The most striking figures in our data of processed transactions for 2019 are:

• In restaurants, pubs and other catering establishments peanuts were the most common. 62.5% of these transactions were contactless.
• In the months of June and July the PIN card was used most frequently. In the months February and March the least. The difference between these months is about 10%.
• The average amount of a transaction with our customers was €43,-. The national average in the Netherlands is €24.77. This difference is due to the large number of filling stations that use our payment solutions.

The wallet can stay at home

Speed, convenience and safety are central to embracing new payment methods. The convenience of paying with a smartphone or a wearable is the basis for an important trend for 2020: friction-free payments. This means paying with as few actions as possible, for the smoothest possible transaction experience.

Another important development that ensures the growth of the number of payment transactions is the development of self-service applications, such as the self-service checkouts in the supermarket. With a smartphone or wearable it is no longer necessary to grab a wallet, which makes the transaction run more smoothly.

Innovative payment solutions

Enny van de Velden, Chair of the Board of Directors and CCO of CCV, says: “We are working on the latest payment solutions to provide our customers with the most appropriate, reliable and innovative transaction options. New innovations, such as friction-free payments, give us the opportunity to make transactions even easier for our customers. These technologies are likely to continue to lead to growth in transactions and ease of payment in 2020”.

Since 2007, CCV has held the licence for settlement companies issued by De Nederlandsche Bank (DNB). This makes it possible for CCV not only to offer payment terminals to customers, but also to process transactions. CCV now provides solutions to more than 200,000 customers throughout Europe, 170,000 of which are located in the Netherlands and Belgium, which together have more than 250,000 payment terminals.