Discover how Speed Queen is enhancing the customer experience by integrating seamless, contactless payments with CCV’s IM30 terminal.
In today’s fast-paced world, convenience is key – not least when it comes to laundry. Speed Queen, a leading self-service laundry provider with locations in Arnhem and Utrecht, has transformed its operations by integrating the CCV IM30 payment terminal. This unattended concept not only offers easy, secure, and contactless payments but also features energy-efficient washing with ozone water. With wash cycles that last a maximum of 35 minutes, Speed Queen ensures customers can focus on getting their laundry done quickly and efficiently.
In the following interview, together with Petra van Stijn, Speed Queen Entrepreneur, we delve deeper into Speed Queen's experience with the payment solution CCV IM30 and how it has positively impacted their operations and customer satisfaction.
Interview:
CCV: How did the search for a new payment terminal come about?
Petra: "The system I used in another laundromat was expensive and complicated in terms of service. Based on my previous experiences with CCV, I got in touch, and together with Q-vend, a great solution was created."
Having already worked with CCV, Petra saw the potential to streamline Speedqueen’s payment systems, especially after facing challenges with more complicated and costly alternatives.
CCV: Why choose the CCV IM30? What convinced Speed Queen?
Petra: "The CCV IM30 has a nice and user-friendly screen with many features, such as the ability to display barcodes and videos on the screen."
For Speed Queen, usability is a top priority. The CCV IM30’s flexibility, with its Android-based interface, allowed them to offer a seamless experience to their customers while also adding value through additional functionalities like barcode scanning and promotional videos.
CCV: What is Speed Queen’s experience with the CCV IM30 so far?
Petra: "I am very satisfied, and I notice that customers can use it intuitively."
This intuitive nature is a critical component for an unattended laundromat. Customers need to feel confident using the payment system without assistance, and the CCV IM30 delivers on this requirement.
CCV: What exactly is the CCV IM30 used for in your business? Pure payment, or is the device’s Android operating system also used for customer interaction?
Petra: "With the IM30, customers can easily pay for their selected program and, after a successful transaction, activate the washing machines and dryers."
The process is designed to be as straightforward as possible. Speed Queen benefits not only from the simple payment interface but also from the device’s integration with their operations, ensuring that once payment is completed, the machines start automatically.
CCV: What has been your customers' experience with the payment process?
Petra: "Thanks to its Android-based operating system, the interface is very user-friendly for our customers, and the process is incredibly quick."
Speed and simplicity are key drivers of customer satisfaction in a self-service environment. The CCV IM30’s smooth interface helps Speed Queen’s customers complete their transactions swiftly and get on with their day.
CCV: What are the advantages and disadvantages?
Petra: "The simplicity is a clear advantage, along with the service provided in the Netherlands and the pricing. I haven't encountered any drawbacks so far."
For Petra, the combination of user-friendliness, local service, and cost-effectiveness makes the CCV IM30 a winning solution, with no negative experiences to date.
CCV: How does Speed Queen see the future of self-service?
Petra: "A laundromat can no longer remain profitable with staff unless multiple services are offered simultaneously. Therefore, an unattended model, combined with the energy-efficient washing solutions from Speedqueen Laundry, is the way forward."
The trend is clear: the future of laundry services lies in automation and efficiency. With the rise of unattended laundromats, Speed Queen is at the forefront of this movement, offering customers a fully automated, eco-friendly experience.
CCV: Does Speedqueen recommend the CCV IM30 to other businesses? And why?
Petra: "Yes, I will definitely recommend the CCV IM30."
For businesses looking to streamline payments and improve customer experiences, the CCV IM30 has proven to be a reliable and valuable tool in Speedqueen’s operations.
Conclusion:
Speed Queen’s adoption of the CCV IM30 terminal has not only improved its payment process but also enhanced customer satisfaction through its ease of use and fast transactions. With a commitment to energy efficiency and automation, Speed Queen is setting new standards for the future of self-service laundromats.
Get to know CCV IM30
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