Customer experiences

Step into the world of Douglas, the European beauty retailer, and witness firsthand the transformative power of our CCV Nexus Pad A35 payment terminal. "We're truly impressed by the CCV Nexus Pad A35!" declares Patrick Bos, IT Manager for Netherlands & Belgium. 

At the beginning of July, the football club KAA Gent launched its own app for all Buffalo supporters. Not only does it allow them to keep up to date with all the club’s latest news in real time, but they can also use the app to top up their cashless card thanks to the integration of the Bancontact “One-Click-Pay” functionality in CCV’s online payment service. A first in Belgium.

In April 2021, I found an amazing job as Corporate Communications Officer at CCV. But as if starting a new job isn’t daunting enough, I had to do it during a pandemic - mostly online. To be fair, well over a year into the COVID-19 pandemic, online onboarding had just become part of the deal. Even though most companies around the globe had to facilitate remote onboarding, there was no guarantee that they would do it well. I’m very happy to say that CCV did a great job of welcoming me with open arms – be they virtual ones!

The tyre company, Vandekerckhove, is a family business founded in 1966. As an independent entity, they have been part of the well-known Q Team network since 2004. The network, made up of 100 stores, covers the entire country, and always has a wide assortment of tyres in stock. We went to visit the newest store in Roeselare, which has a capacity of around 12,000 tyres and now also uses a cash register-linked payment terminal for payments.

Arnhem/Ieper – February 2^nd 2021 – CCV Group today announced that it is about to bundle its offering for SMEs in the Netherlands and Belgium into a new organization led by one Benelux management team. As of April 1^st, Fons Schootstra will head this new organization.

There have been countless unexpected consequences of 2020’s Covid-19 lockdowns, from the decline in cash usage to the boost in eCommerce. But with many hotel, restaurant, and cafe (HORECA) businesses and retailers having closed their doors for months in a row – and seeing reduced footfall even when open – one of the biggest changes is that these businesses need to service customers at home. For many who were new to delivery, this has meant a steep learning curve.

The Brain Behind company is a leading provider of individual IT solutions for the retail industry that can be used via the existing payment terminal.
The focus is on making work easier and customer enthusiasm. Brain Behind has a close partnership with CCV. For example, the Brain Behind app “Value Master” has been integrated on CCV’s new Android terminal, which is available directly at the POS for customer loyalty measures.

Here at CCV, we’re always on the lookout for examples of innovation and inspiration to share with our community. And recently, this search led us to something quite special.

Perched at a breathtaking altitude of around 1,200 metres, surrounded by the Swiss Alps, and with a population of just 1,500, the village of Les Diablerets boasts picturesque views, stunning ski slopes, and thriving seasonal tourism.

Koen and Joep opened an Instagram museum in Amsterdam in November 2019: Youseum. Like all museums in the Netherlands, Youseum closed mid-March because of the Coronavirus. How did entrepreneurs Koen and Joep deal with this? How did they prepare for the reopening on June 1st and what challenges do they foresee in the coming months? We asked them.

A new hotel chain with a fully automated customer journey: The Gr8 Hotel. The first branch opened in 2018 and there are now already four hotels in the Netherlands and three more to come in the short term. An innovative and fast -growing company like this requires a modern payment solution. We spoke to Ronald Groot from Gr8 Hotel and Rodney from CCV about this collaboration.

In Amsterdam you can find a truly unique experience that is all about you: An Instagram Museum. A Youseum.
The minds behind this innovative and unique concept are Koen and Joep.

To learn more, we visited these two entrepreneurs and asked everything about Youseum, the entrepreneurship, and the payment solution they finally chose.

The founding of Diäko was 30 years ago and arose between two friends at the playground, one of the two had just become a mother. Talking about healthy nutrition and how healthy food can be made available to busy working people or families, the idea matured for the own company.

As a yearly event, Rock Village the VIP campsite of Rock Werchter in Belgium had our full CCV closed loop/cashless setup.
This year we wanted to capture the full customer journey and here is the result!

500 million travellers stop at an Autobahn Tank & Rast location every year. With more than 360 filling stations, 400 service stations, and around 50 hotels, Autobahn Tank & Rast leads motorway services in Germany. The business is innovative and forward-thinking, and has set the gold standard for paid pedestrian toilet access with their subsidiary company, SANIFAIR. This brand has reached international success, adding to the unsurpassable reputation of Autobahn Tank & Rast on the German autobahns.