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CCV and the European Accessibility Act (EAA)

How CCV makes payments accessible for everyone

At CCV, we believe everyone should be able to pay easily, no matter their (dis)ability. The European Accessibility Act (EAA) is an important step towards making payment solutions more inclusive. We’re here to help you understand what this means and how we are preparing for these changes. Together, we are shaping an inclusive future. 

What is the European Accessibility Act (EAA)?

The EAA is a European law that sets requirements to make products like payment terminals and online services accessible to everyone. Starting June 28, 2025, all new payment solutions must meet these rules. The aim is to remove barriers to access for people with disabilities. Including those with visual impairments, motor impairments, cognitive challenges and hearing disabilities.

Learn more about EAA

What does this mean for you?

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For customers

No changes are needed for your current devices. If you’re upgrading, choose models with accessibility features.

OV machine, ticket machine

For partners and integrators

CCV ensures its solutions meet the regulations. You are responsible for integrating them into your systems. We provide clear timelines, guides and updates.

How CCV is preparing for the EAA

The European Accessibility Act (EAA) is reshaping how businesses deliver products and services, making inclusivity a legal requirement by June 28, 2025. At CCV, we see this as an opportunity to lead the way in accessibility. Here’s how we’re preparing for the EAA to help our customers and partners comply while fostering inclusivity for all.

In-Store payments

We will add Accessibility Features to our payment terminals. These include voice instructions and easy-to-read screens.

Online payments

Our Online Payment platform meet WCAG Level AA standards. This makes them accessible for people with visual, motor or other disabilities.

Ongoing improvements

We work with experts and listen to feedback to continuously enhance accessibility in our payment solutions and make our solutions better for everyone.

Supporting our customers and partners 

We are committed to providing clear and practical guidance. For partners and integrators, we offer detailed technical documentation, clear timelines and ongoing support to make compliance straightforward and seamless.

How CCV supports people with disabilities

For people with visual impairments

The Accessibility Features help visually impaired customers complete payments independently. Key features include:

  • Blind Mode. Features spoken instructions and tactile support. 
  • Colour-blind Mode. Offers different colour contrast options for better visibility.

For people with motor impairments

Customers using terminals with physical keyboards benefit from tactile and voice support, including:

  • Tactile markings. Raised key buttons for easy navigation, such as the number 5, OK, CORR and STOP.

  • Voice prompts. Step-by-step guidance through the payment process.

For online accessibility

CCV ensures that our online payment and e-commerce solutions meet WCAG Level AA guidelines, making payments accessible to users with:

  • Blindness and low vision.

  • Deafness and hearing loss.

  • Limited movement.

  • Photosensitivity.

  • Cognitive and learning disabilities.

Help and resources

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I don't understand my invoice

You don't fully understand your invoice and want to find out more? That's no problem. Watch the video with an example invoice on this page to understand it better.

(Payment) services

You want to make online payment in your webshop as easy as possible for your customers. At CCV you have immediate access to various payment options.

[Client Case] Avance Pay & CCV

A cash register solution as an app on the smart android device CCV Mobile A920.

Disclaimer:
The information on this website reflects our current understanding of the European Accessibility Act (EAA) as of 10.02.2025. This content is for informational purposes only and should not be considered legal advice. We regularly update this information.