Pricing

The most important support you need to keep your business running.
Maximize the performance of your payment solution with our Core Support Contract. Benefit from 24/7 escalation support and expert guidance from our dedicated support team. Let us ensure that your payments are always safe, fast and reliable.

• 24/7 support for downtime issues/escalations
• Support during business hours for quick problem resolution
• Backed by CCV's 65 years of experience in payments

Essential Support comes as a basic support package that is included in the  Online Payments solution. This contract provides you access to self-service tools and API access for configuration and reporting, as well as support via email for issues that cannot be resolved through self-service.​

• Self-service tools and API access for configuration and reporting
• Support via email for issues that cannot be resolved through self-service
• Backed by CCV's 65 years of experience in payments

The Custom Support is designed for those who don't currently have an active support agreement with CCV. By choosing this paid service, you gain the opportunity to connect with CCV's support team through tickets during business hours. This way, you can receive help with any issues related to your Online Payments solution.

• Covers any Online Payments support topics not included in the Essential Support contract
• Business hours support for quick issue resolution
• No contractual commitment: purchase support services as-needed

Enhance your payment solution performance through CCV's Premium Support. Leverage 24/7 escalation support and expert guidance from our dedicated team. Let us ensure your payments remain secure, swift, and reliable by quarterly reviews and tailored assistance to drive your growth.​

• Customized support tailored to your specific integration needs
• Help with authorization flows, API queries and troubleshooting integration issues
• Quarterly reviews to ensure satisfaction and identify areas for improvement

Our Integration Support service is here to help you get the most out of your CCV Online Payments solution. With this specialized support, you'll have access to a technical expert during business hours to help you with integration issues, API questions, and optimization for better performance and usability. It's the perfect way to ensure seamless integration and maximum benefit for your business.​

• Access to technical resources and test environment during business hours
• Assistance with authorization flows, API questions and troubleshooting integration issues
• Optimization of integration for better performance and usability

The Omnichannel reporting service is here to offer you personalized reports packed with insights that go beyond existing reporting tools, like MyCCV. This service is perfect if you're in need of custom reports without technical know-how. It offers you deep insights into payment transactions across online, mobile, and in-store channels, empowering customers to make informed business decisions.​

• Custom reports (monthly/quarterly/yearly) tailored to your needs
• Reporting beyond existing tools 
• Backed by CCV’s 65 years of experience in payments